ISM (Integrated Service Management) is a popular and proven standardised management method that helps organise your IT services and IT service management. It is both a complete and compact set of processes, roles, procedures, tools and work instructions. They enhance each other in designing, building, delivering, managing and constantly improving.
ISM integrates all assets the department uses — people, process and product — and makes it easier for them to provide their services successfully.
ISM was developed by Servitect, an innovative company specialised in IT service management and service improvement. www.ismportal.nl