QR Connect

QR Connect’s customer benefits

QR Connect empowers Ultimo customers with instant, app-free QR scanning to report asset or facility issues. It reduces calls to the facilities desk by up to 30%, optimises first-time fix rates through better-qualified reports, and eliminates duplicate calls – ensuring quicker resolution, greater efficiency, and improved user satisfaction.

The QR Connect integration with Ultimo

Users can instantly access relevant Ultimo data and functionality via a simple scan on any mobile device by applying unique QR codes to assets, machines, or locations. This seamless integration enables technicians, operators, managers, and even those without Ultimo access – such as customers, visitors, or contractors – to instantly retrieve real-time asset information, log maintenance tasks, submit requests, or report incidents.

The result is a faster, more intuitive user experience that boosts adoption and improves data accuracy. QR Connect adds immediate value to the Ultimo EAM platform. It is easy to implement and drives smarter, more connected maintenance and asset management processes.

Integration feature highlights

• Easy Reporting: Users can quickly and easily report incidents with a single scan of a QR code, saving valuable time for both the user and the helpdesk.

• Improved Work Order Quality: Pre-filled asset data delivers accurate, reliable, and well-qualified reports, reducing errors, improving efficiency, and supporting better decision-making throughout the maintenance process.

• Accessible Asset Insights: Visitors, customers, or contractors without Ultimo access can view asset data or easily report disruptions.

Customer case

At University Medical Center Groningen, over 1,700 requests per year are now streamlined with QR Connect. Each report saves staff around four minutes. The service desk no longer needs to log or forward calls to supplier Maas International. Duplicate reports are eliminated, all parties remain informed, and Maas can act immediately. The result is significant time savings – totalling more than 368 hours annually – as well as faster resolution.